Our Good Service Pledge
Our Quality Of Service
We are committed to giving you the highest standard of service. We try to give clear information about our products and service to purchasers, so they know what to expect from us. We aim to provide all products to the highest standards and meet the delivery times we have stated.
If there is any issue with a product or order we will contact the customer at the earliest opportunity to explain the situation and to give information on the steps to be taken to resolve the situation and any time scales that may be involved.
We aim to respond fully and within a reasonable time frame to any correspondence we receive through whatever manner we are contacted.
Ordering Information
Order Confirmation - Your order will be confirmed by email as soon as possible. All products are subject to availability. We will inform you as soon as possible if any product ordered is unavailable.
Delivery - All products are dispatched within two working days on orders placed before 3pm. Delivery in the UK takes 3-5 days from dispatch. For any other delivery zone a small postage charge will apply.
Payment - Our prices include UK standard delivery, there are no hidden charges. All payments are made through Paypal's secure website, giving you the flexibility of paying by card or Paypal and their world renowned security.
Cancellations and Returns - You have the right to cancel your order up to seven days after delivery of your product. You can cancel by email and return the goods to us within the time limit in its original, unopened and unused condition. If your product arrives in a damaged condition we will be happy to replace it, just contact us on our Contact page for details.
Our Accessibility Statement
At I conjure we are committed to making our web site is accessible to those with special needs.
The vast majority of our links are text links that can easily be read and are descriptive of where they link to. Those links that are image based contain a text title to describe the link.
Images on our site are all given an alternative text link that describes the image or is a text equivalent of the image.
Throughout the site we have placed a navigation section at the base of each page. This section includes links to all the topic areas of the site and the policy pages.
